FAQ's

Welcome to the zonahogal.shop Help Center. Here are answers to some of the most common questions we receive from our customers. If you need further assistance, please don’t hesitate to reach out.

1. 🛒 What is mobdeco.shop?

zonahogal.shop is an Indian direct-to-consumer (D2C) online store offering a variety of home and lifestyle products at affordable prices. We are based in Surat, Gujarat, and deliver across India.

2. 📦 How long will it take to receive my order?

Orders are typically processed within 1–3 business days.
Delivery usually takes 3–8 business days depending on your location.
You will receive tracking details via SMS and email after shipment.

3. 🚚 Do you deliver all over India?

Yes, we provide shipping to all serviceable pin codes across India through our trusted courier partners like Delhivery, DTDC, and others.

4. 💳 What payment methods do you accept?

We accept the following secure payment options:

Credit & Debit Cards (Visa, MasterCard, Rupay)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets
Cash on Delivery (COD) — available in select locations

All payments are processed via secure and PCI-DSS compliant payment gateways.

5. 📬 How can I track my order?

Once your order is shipped, a tracking ID will be sent to your registered email and mobile number. You can track your order via the courier company’s website or visit our Track Order section.

6. 🔁 What is your return/refund policy?

We accept returns or offer refunds for:

Damaged or defective items
Incorrect products sent

You must raise a return request within 48 hours of delivery. Please read our Refund & Cancellation Policy for full details.

7. ❌ Can I cancel my order?

Yes, you may cancel your order within 12 hours of placing it or before it is shipped, whichever comes first. To cancel, email us at zonahogalshop@gmail.com .or call us at +91 8320996116

8. 📞 How do I contact customer support?

You can reach us via:

📧 Email: zonahogalshop@gmail.com
📱 Phone: +91 8320996116
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

9. 🧾 Will I receive an invoice?

Yes. A digital invoice will be sent to your email upon order confirmation, and a physical copy may be included in your package.

10. 🧴 Do you offer bulk orders or customizations?

Yes, for bulk orders or business inquiries, please contact us directly via email. We’ll be happy to assist you with special pricing and availability.

💬 Still have questions?

If your question wasn’t answered above, feel free to email us at zonahogalshop@gmail.com or call us at +91 8320996116. We’re here to help you.